Apparently, Little Bus is new to the 21st century. She’s off for a few weeks of training in our other offices-she’ll be sorely missed (just not by me or Lit’l Smokey). For some reason, she called Southwest to get them to help her check in. Umm. . .apparently she missed the whole Internet movement where you can just go on-line and print it out herself.
She was on the phone for 20 minutes trying to get instructions. All I heard was this:
- I’m not sure if I’m checked in or not. It says something about group A.
- What does group A mean?
- Can I get group 1 instead?
- Okay, so now how do I check in now that I have my boarding pass?
I can only imagine the customer service agent on the other line. The crazy thing is that Little Bus is not a 90 year old woman who has never been around technology. She is a 30-something year old who likes to mix her own music. God she is so freaking lame.
Sometimes, I despair of other people.